{"id":253,"date":"2014-05-12T04:06:49","date_gmt":"2014-05-12T04:06:49","guid":{"rendered":"http:\/\/protasis.net\/blog2014\/?page_id=253"},"modified":"2014-06-27T06:51:43","modified_gmt":"2014-06-27T06:51:43","slug":"services","status":"publish","type":"page","link":"http:\/\/protasis.net\/blog2014\/?page_id=253","title":{"rendered":"Services"},"content":{"rendered":"<\/div><\/div><\/div><!-- close content main div --><\/div><\/div><div id='full_slider_1' class='avia-fullwidth-slider main_color avia-shadow  container_wrap sidebar_right'   ><div  data-size='no scaling'  data-lightbox_size='large'  data-animation='slide'  data-ids='1500,1508,1503'  data-video_counter='0'  data-autoplay='true'  data-bg_slider='false'  data-slide_height=''  data-handle='av_slideshow_full'  data-interval='10'  data-class=' '  data-css_id=''  data-scroll_down=''  data-control_layout='av-control-default'  data-custom_markup=''  data-perma_caption=''  data-autoplay_stopper=''  data-src=''  data-position='top left'  data-repeat='no-repeat'  data-attach='scroll'  data-stretch=''  class='avia-slideshow avia-slideshow-1  av-control-default av-default-height-applied avia-slideshow-no scaling av_slideshow_full   avia-slide-slider '  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\" ><ul class='avia-slideshow-inner' style='padding-bottom: 9.2951991828396%;'><li  class=' slide-1 ' ><div data-rel='slideshow-1' class='avia-slide-wrap'  ><div class = \"caption_fullwidth av-slideshow-caption caption_center\"><div class = \"container caption_container\"><div class = \"slideshow_caption\"><div class = \"slideshow_inner_caption\"><div class = \"slideshow_align_caption\"><h2  class='avia-caption-title'  itemprop=\"name\" >Field Installation<\/h2><div class='avia-caption-content '  itemprop=\"description\"  ><p>We&#8217;ll optimize your probe and automation system!<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><img src='http:\/\/protasis.net\/blog2014\/wp-content\/uploads\/2014\/05\/Miastra_-_panarama-980Wx90H.jpg' width='979' height='91' title='Miastra_-_panarama-980Wx90H' alt=''  itemprop=\"contentURL\"  \/><\/div><\/li><li  class=' slide-2 ' ><div data-rel='slideshow-1' class='avia-slide-wrap'  ><div class = \"caption_fullwidth av-slideshow-caption caption_center\"><div class = \"container caption_container\"><div class = \"slideshow_caption\"><div class = \"slideshow_inner_caption\"><div class = \"slideshow_align_caption\"><h2  class='avia-caption-title'  itemprop=\"name\" >Operator Training<\/h2><div class='avia-caption-content '  itemprop=\"description\"  ><p>We&#8217;ll show you how to get he best results!<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><img src='http:\/\/protasis.net\/blog2014\/wp-content\/uploads\/2014\/05\/Slievenamon_2006-07-01-980Wx90H1.jpg' width='986' height='90' title='Slievenamon_2006-07-01-980Wx90H' alt=''  itemprop=\"contentURL\"  \/><\/div><\/li><li  class=' slide-3 ' ><div data-rel='slideshow-1' class='avia-slide-wrap'  ><div class = \"caption_fullwidth av-slideshow-caption caption_center\"><div class = \"container caption_container\"><div class = \"slideshow_caption\"><div class = \"slideshow_inner_caption\"><div class = \"slideshow_align_caption\"><h2  class='avia-caption-title'  itemprop=\"name\" >System Validation<\/h2><div class='avia-caption-content '  itemprop=\"description\"  ><p>We&#8217;ll recertify your CapNMR probe in your magnet.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><img src='http:\/\/protasis.net\/blog2014\/wp-content\/uploads\/2014\/05\/Table_mountain-980Wx90H.jpg' width='977' height='90' title='Table_mountain-980Wx90H' alt=''  itemprop=\"contentURL\"  \/><\/div><\/li><\/ul><div class='avia-slideshow-arrows avia-slideshow-controls'><a href='#prev' class='prev-slide' aria-hidden='true' data-av_icon='\ue87c' data-av_iconfont='entypo-fontello'>Previous<\/a><a href='#next' class='next-slide' aria-hidden='true' data-av_icon='\ue87d' data-av_iconfont='entypo-fontello'>Next<\/a><\/div><div class='avia-slideshow-dots avia-slideshow-controls'><a href='#1' class='goto-slide active' >1<\/a><a href='#2' class='goto-slide ' >2<\/a><a href='#3' class='goto-slide ' >3<\/a><\/div><\/div><\/div>\n<div class=\"flex_column av_two_third  flex_column_div first  \" ><section class=\"av_textblock_section\"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock '   itemprop=\"text\" ><h3 style=\"margin-top: 0; margin-bottom: 0;\"><span style=\"color: #0000ff;\">Customer Support<\/span><\/h3>\n<p><span style=\"color: #000000;\"><a href=\"http:\/\/protasis.net\/blog2014\/wp-content\/uploads\/2014\/05\/Workcenter-SS-Case-Cart-Amgen-600MHz-CloseFrontRight-3000W-0892.jpg\"><img decoding=\"async\" loading=\"lazy\" class=\"aligncenter wp-image-1189 size-entry_with_sidebar\" src=\"http:\/\/protasis.net\/blog2014\/wp-content\/uploads\/2014\/05\/Workcenter-SS-Case-Cart-Amgen-600MHz-CloseFrontRight-3000W-0892-710x270.jpg\" alt=\"Workcenter SS Case Cart - Amgen 600MHz - CloseFrontRight - 3000W - 0892\" width=\"710\" height=\"270\" \/><\/a>All Protasis systems are certified at the factory and then installed and recertified at your facility.\u00a0 Then we&#8217;;ll train all operators and show you how to get the best results from your probe or automation sytem.\u00a0 With this solid preparation, we find that most follow-up questions can be handled by telephone or by remote WebEx or VNC sessions.\u00a0\u00a0 We can offer guided tutorials and suggest interactive diagnostics.\u00a0 Most software updates can now be handled remotely.\u00a0 Thus, Protasis support staff can resolve most customer concerns quickly.\u00a0\u00a0 Networking provides you with fast access to technical support personnel.\u00a0 If a problem is identified that requires hardware repairs, we will typically isolate the problem to a probe or fluidic or computer module.\u00a0 Probes are shipped to Savoy, Illinois and computers, sample loaders and solvent conditioners are shipped to Marlborough, MA for servicing.\u00a0\u00a0 Protasis responds to all repairs with a sense of urgency to provide the shortest downtime possible.\u00a0 We are committed to providing the highest quality support services for our growing customer base of process and research instruments worldwide.<br \/>\n<\/span><\/p>\n<hr \/>\n<h3 style=\"margin-top: 0; margin-bottom: 0;\"><span style=\"color: #0000ff;\"><a title=\"Field Installations\" href=\"http:\/\/protasis.net\/blog2014\/?page_id=1055\">Field Installations and Performance Maintenance<\/a><br \/>\n<\/span><\/h3>\n<p><span style=\"color: #000000;\">After the initial probe installation, Protasis Service is available for additional visits to optimize results (e.g., create probe shim files).<\/span><\/p>\n<h3 style=\"margin-top: 0; margin-bottom: 0;\"><\/h3>\n<hr \/>\n<h3 style=\"margin-top: 0; margin-bottom: 0;\"><a title=\"Remote Diagnostics\" href=\"http:\/\/protasis.net\/blog2014\/?page_id=1746\"><span style=\"color: #0000ff;\">Remote Diagnostics<\/span><\/a><\/h3>\n<h3 style=\"margin-top: 0; margin-bottom: 0;\"><\/h3>\n<p style=\"margin-top: 0; margin-bottom: 0;\"><span style=\"color: #000000;\">Protasis can use WebEx or VNC to access your Instrument Server or spectrometer computer.\u00a0 From there we can run diagnostics, guide tutorials, or upgrade software.\u00a0 We can even shim probes remotely.<br \/>\n<\/span><\/p>\n<h3 style=\"margin-top: 0; margin-bottom: 0;\"><\/h3>\n<hr \/>\n<h3 style=\"margin-top: 0; margin-bottom: 0;\"><a title=\"Operator Training\" href=\"http:\/\/protasis.net\/blog2014\/?page_id=1057\"><span style=\"color: #0000ff;\">Operator Training and Certification<\/span><\/a><\/h3>\n<p style=\"margin-top: 0; margin-bottom: 0;\"><span style=\"font-size: 9pt; color: #000000; font-family: Tahoma;\">Protasis offers a variety of training classes at its Sales Offices, over-the-web, or through special arrangement at your facility. View a list of available training classes by location. Discover the valuable resources available through our MicroFlow NMR Training and Support Center.\u00a0 Whether you are an NMR novice or an experienced analyst, MicroFlow NMR training<b> <\/b> helps you make the most of your analysis investment. If you manage a larger NMR facility, we have a variety of intensive hands-on training courses tailored to fit your budget and your staff&#8217;s different levels of expertise.<\/span><\/p>\n<h3 style=\"margin-top: 0; margin-bottom: 0;\"><\/h3>\n<hr \/>\n<h3 style=\"margin-top: 0; margin-bottom: 0;\"><span style=\"color: #0000ff;\">Spare Parts and Kits<\/span><\/h3>\n<p style=\"margin-top: 0; margin-bottom: 0;\"><span style=\"color: #000000;\">Many parts are now listed on The microNMR Outlet our combination catalog\/store.\u00a0 You can also restock your installation or Consumables Kit there.<\/span><\/p>\n<h3 style=\"margin-top: 0; margin-bottom: 0;\"><\/h3>\n<hr \/>\n<h3 style=\"margin-top: 0; margin-bottom: 0;\"><span style=\"color: #0000ff;\">System Validation<\/span><\/h3>\n<p style=\"margin-top: 0; margin-bottom: 0;\"><span style=\"color: #000000;\">Protasis probes and automation systems are certified at the factory and recertified when installed in the field.\u00a0 We recommend an annual Performance Maintenance visit&#8211;our trained servicep erson can check out the entire system, replace filters and plumbing, reload and upgrade software and recertify everything.<\/span><\/p>\n<hr \/>\n<h3 style=\"margin-top: 0; margin-bottom: 0;\"><span style=\"color: #000000;\"><a title=\"Uptime Support Plans\" href=\"http:\/\/protasis.net\/blog2014\/?page_id=501\"><span style=\"color: #0000ff;\">Uptime Support Plans<\/span><\/a><br \/>\n<\/span><\/h3>\n<p style=\"margin-top: 0; margin-bottom: 0;\"><span style=\"font-size: 9pt; font-family: Tahoma; color: #000000;\">Protasis subscription services entitles you to major upgrades and service packs, comprehensive hotline support, and 24 x 7 access to the latest enhancements, downloads, technical tips, and additional value-added resources. As a member of a support plan, you can access comprehensive technical information via the web and participate more actively in the global community of MicroFlow NMR users.\u00a0 Protasis offers several different support plans designed to meet the needs of our diverse user&#8217;s budgets and workflow patterns.<\/span><\/p>\n<p><span style=\"color: #000000;\">Many service options come with your purchase to ensure that your startup experience with a Protasis product is smooth and productive. Over time, we encourage most customers to budget ahead for their routine servicing requirements. This prevents unanticipated downtime and cost. support plans come with the comprehensive telephone support and web training to help you get the most use of your CapNMR probe. For about 10% of your initial purchase, the Protasis Uptime Assurance Plan, Silver Level lets you budget ahead for your routine probe maintenance and provides a package of value-added subscription services to keep the results flowing in your laboratory.<\/span><\/p>\n<p><span style=\"color: #000000;\">Available plans include:<\/span><\/p>\n<ul>\n<li><span style=\"color: #000000;\">Silver Level (Depot Repair)<\/span><\/li>\n<li><span style=\"color: #000000;\">Gold Level<\/span><\/li>\n<li><span style=\"color: #000000;\">per Incident Repairs<\/span><\/li>\n<li><span style=\"color: #000000;\">Tailored Plans for Your Special Requirements<\/span><\/li>\n<\/ul>\n<p><span style=\"color: #000000;\"><span style=\"font-size: 9pt;\">Call us at <\/span> <span style=\"font-size: 9pt;\"><b>508-481-4163<\/b><\/span><span style=\"font-size: 9pt;\"> for more information.<\/span><\/span><\/p>\n<\/div><\/section><\/div><div class=\"flex_column av_one_third  flex_column_div   \" ><section class=\"av_textblock_section\"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock '   itemprop=\"text\" ><h2 style=\"text-align: center;\">Uptime Support<\/h2>\n<h2 style=\"text-align: center;\"><span style=\"color: #000000;\">Silver Level<\/span><\/h2>\n<\/div><\/section><br \/>\n<div class='avia-icon-list-container '><ul class='avia-icon-list avia-icon-list-left av-iconlist-big avia_animate_when_almost_visible'>\n<li><div  class='iconlist_icon avia-font-entypo-fontello'><span class='iconlist-char' aria-hidden='true' data-av_icon='\ue856' data-av_iconfont='entypo-fontello'><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='iconlist_content_wrap'><header class=\"entry-content-header\"><h4 class='iconlist_title'  itemprop=\"headline\"  >Umbrella Coverage<\/h4><\/header><div class='iconlist_content '  itemprop=\"text\"  ><p>Cover all Protasis-manufactured equipment.\u00a0 Extend warranty.\u00a0 Clean &amp; recertify whenever needed.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class='iconlist-timeline'><\/div><\/li>\n<li><div  class='iconlist_icon avia-font-entypo-fontello'><span class='iconlist-char' aria-hidden='true' data-av_icon='\ue806' data-av_iconfont='entypo-fontello'><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='iconlist_content_wrap'><header class=\"entry-content-header\"><h4 class='iconlist_title'  itemprop=\"headline\"  >Telephone Support<\/h4><\/header><div class='iconlist_content '  itemprop=\"text\"  ><p>Assist to maintain peak probe performance.\u00a0 Structured diagnostics.\u00a0 Guide application &amp; use of probe.\u00a0 Guide fluidic management<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class='iconlist-timeline'><\/div><\/li>\n<li><div  class='iconlist_icon avia-font-entypo-fontello'><span class='iconlist-char' aria-hidden='true' data-av_icon='\ue8b4' data-av_iconfont='entypo-fontello'><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='iconlist_content_wrap'><header class=\"entry-content-header\"><h4 class='iconlist_title'  itemprop=\"headline\"  >Web Tutorials<\/h4><\/header><div class='iconlist_content '  itemprop=\"text\"  ><p>Access advanced tutorials to help you brush up on specific skills and quickly train new operators.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class='iconlist-timeline'><\/div><\/li>\n<li><div  class='iconlist_icon avia-font-entypo-fontello'><span class='iconlist-char' aria-hidden='true' data-av_icon='\ue800' data-av_iconfont='entypo-fontello'><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='iconlist_content_wrap'><header class=\"entry-content-header\"><h4 class='iconlist_title'  itemprop=\"headline\"  >Software Updates<\/h4><\/header><div class='iconlist_content '  itemprop=\"text\"  ><p>Protasis improves software and firmware regularly.\u00a0 Get the latest software.\u00a0 We&#8217;ll even install it, check it and wash your MS Windows.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class='iconlist-timeline'><\/div><\/li>\n<li><div  class='iconlist_icon avia-font-entypo-fontello'><span class='iconlist-char' aria-hidden='true' data-av_icon='\ue800' data-av_iconfont='entypo-fontello'><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='iconlist_content_wrap'><header class=\"entry-content-header\"><h4 class='iconlist_title'  itemprop=\"headline\"  >Consumable Kits<\/h4><\/header><div class='iconlist_content '  itemprop=\"text\"  ><p>Receive a comprehensive kit of parts and tools, to quickly and conveniently perform minor repairs, filter changes or other operations common to flow-based instruments.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class='iconlist-timeline'><\/div><\/li>\n<\/ul><\/div><br \/>\n<section class=\"av_textblock_section\"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock '   itemprop=\"text\" ><h2 style=\"text-align: center;\">Uptime Support<\/h2>\n<h2 style=\"text-align: center;\"><span style=\"color: #000000;\">Gold Level<\/span><\/h2>\n<\/div><\/section><br \/>\n<div class='avia-icon-list-container '><ul class='avia-icon-list avia-icon-list-left av-iconlist-big avia_animate_when_almost_visible'>\n<li><div  class='iconlist_icon avia-font-entypo-fontello'><span class='iconlist-char' aria-hidden='true' data-av_icon='\ue83d' data-av_iconfont='entypo-fontello'><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='iconlist_content_wrap'><header class=\"entry-content-header\"><h4 class='iconlist_title'  itemprop=\"headline\"  >Backup Probe<\/h4><\/header><div class='iconlist_content '  itemprop=\"text\"  ><p>We&#8217;ll build a backup probe and keep it ready for use.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class='iconlist-timeline'><\/div><\/li>\n<li><div  class='iconlist_icon avia-font-entypo-fontello'><span class='iconlist-char' aria-hidden='true' data-av_icon='\ue862' data-av_iconfont='entypo-fontello'><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='iconlist_content_wrap'><header class=\"entry-content-header\"><h4 class='iconlist_title'  itemprop=\"headline\"  >Priority Response<\/h4><\/header><div class='iconlist_content '  itemprop=\"text\"  ><p>We&#8217;ll diagnose your problem within 24 hours and ship the backup probe if it is needed to get you up and running.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class='iconlist-timeline'><\/div><\/li>\n<li><div  class='iconlist_icon avia-font-entypo-fontello'><span class='iconlist-char' aria-hidden='true' data-av_icon='\ue803' data-av_iconfont='entypo-fontello'><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='iconlist_content_wrap'><header class=\"entry-content-header\"><h4 class='iconlist_title'  itemprop=\"headline\"  >On-Site Checkup<\/h4><\/header><div class='iconlist_content '  itemprop=\"text\"  ><p>We&#8217;ll make an annual performance maintenance visit to keep your probe and automation running in top condition.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class='iconlist-timeline'><\/div><\/li>\n<li><div  class='iconlist_icon avia-font-entypo-fontello'><span class='iconlist-char' aria-hidden='true' data-av_icon='\ue80b' data-av_iconfont='entypo-fontello'><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='iconlist_content_wrap'><header class=\"entry-content-header\"><h4 class='iconlist_title'  itemprop=\"headline\"  >Opertator Retraining<\/h4><\/header><div class='iconlist_content '  itemprop=\"text\"  ><p>People move.\u00a0 Even magnets move.\u00a0 We&#8217;ll train you new operators when needed.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class='iconlist-timeline'><\/div><\/li>\n<li><div  class='iconlist_icon avia-font-entypo-fontello'><span class='iconlist-char' aria-hidden='true' data-av_icon='\ue800' data-av_iconfont='entypo-fontello'><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='iconlist_content_wrap'><header class=\"entry-content-header\"><h4 class='iconlist_title'  itemprop=\"headline\"  >Applications ForumCo<\/h4><\/header><div class='iconlist_content '  itemprop=\"text\"  ><p>Connect to the knowledgbase of our expert customers in regional reference laboratories.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class='iconlist-timeline'><\/div><\/li>\n<\/ul><\/div><\/p><\/div><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":118,"menu_order":2,"comment_status":"open","ping_status":"open","template":"","meta":[],"_links":{"self":[{"href":"http:\/\/protasis.net\/blog2014\/index.php?rest_route=\/wp\/v2\/pages\/253"}],"collection":[{"href":"http:\/\/protasis.net\/blog2014\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"http:\/\/protasis.net\/blog2014\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"http:\/\/protasis.net\/blog2014\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/protasis.net\/blog2014\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=253"}],"version-history":[{"count":11,"href":"http:\/\/protasis.net\/blog2014\/index.php?rest_route=\/wp\/v2\/pages\/253\/revisions"}],"predecessor-version":[{"id":1803,"href":"http:\/\/protasis.net\/blog2014\/index.php?rest_route=\/wp\/v2\/pages\/253\/revisions\/1803"}],"up":[{"embeddable":true,"href":"http:\/\/protasis.net\/blog2014\/index.php?rest_route=\/wp\/v2\/pages\/118"}],"wp:attachment":[{"href":"http:\/\/protasis.net\/blog2014\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=253"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}