Uptime Support - AGDT

Uptime Support Plan - Silver Level

Features:

Telephone Support
We’re available to help you and your staff.  One year of unlimited access by telephone to our application and design team. Consider the the value to you – protection of the resource in shortest supply - your valuable time!

Includes:
Assistance in maintaining peak probe performance
Diagnostic assistance
Guidance in the application and use of probe
Guidance in fluidic management
Referrals to latest application notes / journal papers

Web Training
Recognizing that your work environment is constantly changing, Protasis makes it easy for you to brush up on specific skills and quickly train new operators.  This year we have expanded our Uptime Assurance Plans to include subscriber access to a suite of narrated slidesets that can be accessed at any time from any web browser.  

Topics include:
Probe Installation on Varian, Bruker or JEOL systems
Intro for New Operators
Capillary Sample Loading

Umbrella Coverage for Repairs
The Silver Plan lets you budget ahead for normal maintenance*.  That lets you buy peace of mind.  Then you can rely upon our factory and efficient depot repair to keep your probe running at top performance levels.  Simply call us and arrange a return of your probe to our Service Center in Illinois.  Turn-around in less than 4 weeks (typical).

Covers:
Line Broadening
Component Failures
Plugging or Coating
Flowcell Replacement
Transfer Line Replacement
Factory Retuning

Software Updates
Silver Plan customers that have HTSL-1100 or other sample management accessories can count on free software updates.   As they become available, we’ll notify you and discuss an update schedule that meets your needs.

Consumables Kit
Plan customers receive a comprehensive kit of parts and tools, to quickly and conveniently perform minor repairs, filter changes or other operations common to flow-based instruments.   These are the same parts that have been tested in use by the experienced installers in our Field Service organization.

*  Covers degradation of performance in normal use including plugging, coating, electronics or failure, leaks or other fluidic breakage or failures for the same model of probe.  Does not cover misuse, modification, droppage or spills.

 

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